EXCHANGES & RETURN POLICY
Because many Option One Jerseys products are customized, personalized or made specifically for each customer, Pre-Order, Special Custom Order and Personalized merchandise is considered final sale and is not eligible for a refund simply because a customer changes their mind.
However, we understand that problems can occasionally happen. The following situations may qualify for an exchange.
1. WRONG ITEM OR SIZE SHIPPED BY US
If you receive an item or size that is different from what you ordered, please contact Option One Jerseys within 7 days of delivery.
Once the issue is confirmed, we'll work with you to correct the order. Option One Jerseys will be responsible for applicable return shipping costs when the error was made by us or our manufacturing partner.
2. MANUFACTURING DEFECT
If your jersey arrives with a manufacturing or factory defect, contact us within 7 days of delivery and provide clear photographs showing the issue.
Once the defect is reviewed and confirmed, we'll work with you to arrange an eligible exchange. Option One Jerseys will be responsible for applicable return shipping costs for a confirmed manufacturing defect.
3. CUSTOMER SELECTED THE WRONG SIZE
Because customized jerseys are produced according to the size selected when the order is placed, customers should carefully review the applicable Size Chart before ordering.
If you selected the wrong size yourself, we may still allow a size exchange when eligible. A $20 Exchange Fee plus applicable shipping costs will apply.
The returned package must include a valid tracking number and meet all of the exchange requirements listed below.
EXCHANGE REQUIREMENTS
To qualify for an applicable exchange:
After the required information has been received, Option One Jerseys will review the request and confirm whether the item qualifies for an exchange.
Please do not return merchandise before receiving exchange approval and return instructions from Option One Jerseys.
CANCELLATIONS & ORDER CHANGES
Because custom and personalized orders can move into production shortly after an order is placed, cancellations, refunds and customization changes are generally not available once production has begun.
Please carefully review your size, name, number, colors and other customization details before completing your order.
If you notice an error immediately after ordering, contact us as soon as possible. We'll determine whether a change can still be made before production progresses. Changes cannot be guaranteed.
1-YEAR DESIGN GUARANTEE FOR QUALIFYING SUBLIMATED JERSEYS
Our standard 7-day exchange policy is separate from the Option One Jerseys 1-Year Design Guarantee available on qualifying premium fully sublimated jerseys.
For qualifying products, if the sublimated design peels, cracks or otherwise comes off because of a manufacturing defect during the first 12 months of ownership, Option One Jerseys provides a one-time replacement of the same jersey in the same size.
The guarantee does not cover damage caused by improper care, including bleach, fabric softener, harsh chemicals, high heat, machine drying or alterations made to the garment after delivery.
QUESTIONS ABOUT AN ORDER?
If you believe your order qualifies for an exchange or guarantee claim, please Contact Option One Jerseys and include your order information, a description of the issue and clear photographs when applicable.
Because many Option One Jerseys products are customized, personalized or made specifically for each customer, Pre-Order, Special Custom Order and Personalized merchandise is considered final sale and is not eligible for a refund simply because a customer changes their mind.
However, we understand that problems can occasionally happen. The following situations may qualify for an exchange.
1. WRONG ITEM OR SIZE SHIPPED BY US
If you receive an item or size that is different from what you ordered, please contact Option One Jerseys within 7 days of delivery.
Once the issue is confirmed, we'll work with you to correct the order. Option One Jerseys will be responsible for applicable return shipping costs when the error was made by us or our manufacturing partner.
2. MANUFACTURING DEFECT
If your jersey arrives with a manufacturing or factory defect, contact us within 7 days of delivery and provide clear photographs showing the issue.
Once the defect is reviewed and confirmed, we'll work with you to arrange an eligible exchange. Option One Jerseys will be responsible for applicable return shipping costs for a confirmed manufacturing defect.
3. CUSTOMER SELECTED THE WRONG SIZE
Because customized jerseys are produced according to the size selected when the order is placed, customers should carefully review the applicable Size Chart before ordering.
If you selected the wrong size yourself, we may still allow a size exchange when eligible. A $20 Exchange Fee plus applicable shipping costs will apply.
The returned package must include a valid tracking number and meet all of the exchange requirements listed below.
EXCHANGE REQUIREMENTS
To qualify for an applicable exchange:
- Your exchange request must be made within 7 days of the delivery date.
- The item must have all original tags attached and be returned in its original packaging.
- The item must not have been worn, washed or altered.
- Clear photographs of the front and back of the jersey must be provided.
- When sizing is involved, clear photographs showing the jersey measurement across the chest may also be required.
- Requested photographs and supporting information must be provided within 7 days of delivery.
After the required information has been received, Option One Jerseys will review the request and confirm whether the item qualifies for an exchange.
Please do not return merchandise before receiving exchange approval and return instructions from Option One Jerseys.
CANCELLATIONS & ORDER CHANGES
Because custom and personalized orders can move into production shortly after an order is placed, cancellations, refunds and customization changes are generally not available once production has begun.
Please carefully review your size, name, number, colors and other customization details before completing your order.
If you notice an error immediately after ordering, contact us as soon as possible. We'll determine whether a change can still be made before production progresses. Changes cannot be guaranteed.
1-YEAR DESIGN GUARANTEE FOR QUALIFYING SUBLIMATED JERSEYS
Our standard 7-day exchange policy is separate from the Option One Jerseys 1-Year Design Guarantee available on qualifying premium fully sublimated jerseys.
For qualifying products, if the sublimated design peels, cracks or otherwise comes off because of a manufacturing defect during the first 12 months of ownership, Option One Jerseys provides a one-time replacement of the same jersey in the same size.
The guarantee does not cover damage caused by improper care, including bleach, fabric softener, harsh chemicals, high heat, machine drying or alterations made to the garment after delivery.
QUESTIONS ABOUT AN ORDER?
If you believe your order qualifies for an exchange or guarantee claim, please Contact Option One Jerseys and include your order information, a description of the issue and clear photographs when applicable.
