Exchange & Return Policy
When shopping with Option 1 Jerseys, our promise to you is that your package will reach you safely and on time. If there are any problems with your order during transit, such as damage, loss, or delay, rest assured our team will do their best to resolve any issues promptly.
NO REFUNDS on all Pre-Orders, Special Custom Orders, or Personalized Orders. We only accept the following 2 reasons for Exchanges.
1. Wrong Item or Size Shipped by Us.
It seldom happens. We carefully inspect and retain photos of all orders and conduct our own inspection of the same prior to any scheduled shipment.
2. Defective Item Received/Delivered.
We would be responsible of paying for any return shipping if the exchange is due to a manufacturer/factory defect either received by you or us.
Exchanges are Initiated or Processed only under meeting all of the following requirements/terms, as applicable:
After our receipt of all of the above requirements (when applicable), our support team will review your request to confirm eligibility for your return. Once approved, we will email you to let you know that we are ready to receive your eligible return package. A new exchange package will be mailed to you within 48 hours of receiving your eligible return package and the above referenced Exchange Fee, if applicable.
NO REFUNDS on all Pre-Orders, Special Custom Orders, or Personalized Orders. We only accept the following 2 reasons for Exchanges.
1. Wrong Item or Size Shipped by Us.
It seldom happens. We carefully inspect and retain photos of all orders and conduct our own inspection of the same prior to any scheduled shipment.
2. Defective Item Received/Delivered.
We would be responsible of paying for any return shipping if the exchange is due to a manufacturer/factory defect either received by you or us.
Exchanges are Initiated or Processed only under meeting all of the following requirements/terms, as applicable:
- Exchange Request must be made within 7 days of your delivery date. After this time, your order will automatically be confirmed as complete and cannot be exchanged.
- The item must have all original tags attached and must be in its original packaging.
- The item must not be worn, altered, or washed.
- Clear photos (front and back of the jersey) showing any defect or processing error, as well as clear photos of a measurement of the jersey across the chest. All photos must be emailed to us within 7 days of the delivery date.
- If you mistakenly selected a wrong size when you placed your order, we would still welcome an exchange but you would be responsible to pay a $20 Exchange Fee plus any shipping costs involved in order to have the jersey returned to us. Such return package must have a valid tracking number.
After our receipt of all of the above requirements (when applicable), our support team will review your request to confirm eligibility for your return. Once approved, we will email you to let you know that we are ready to receive your eligible return package. A new exchange package will be mailed to you within 48 hours of receiving your eligible return package and the above referenced Exchange Fee, if applicable.